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Privacy Policy – How We Handle Your Information

We collect account details, payment records and device data when you access 699 bet. This policy explains what we keep, how long we store it, who sees it and how you can request changes or deletion.

Account registration dataPayment transaction logsDevice and IP recordsSupport ticket historyCookie and session data
699 bet Privacy Policy – How We Handle Your Information
PRIVACY QUESTIONS

Reach Our Team About Data Requests

If you want to update your contact details, request a data export or ask us to remove old records, our support desk handles those queries directly. We respond fastest through live chat during peak hours.

Live Chat Open the chat widget in the bottom corner of any page. Privacy and data-deletion requests are routed to our compliance desk, and you'll get a response within one business day during support hours.
Email Support Send your data request to our support email address. Include your registered phone number and a brief description of what you need—account export, deletion or correction. We aim to reply within 48 hours.
Account Settings Log in and open account settings to update your email, phone number or language preference yourself. For deeper changes like full data deletion, contact support directly so we can verify your identity first.
HOW WE PROTECT DATA

Security Measures and Data Handling Practices

We encrypt payment details in transit and at rest. Session cookies expire after 24 hours of inactivity. Account passwords are hashed and never stored in plain text. Support staff can view transaction history but cannot see your payment PIN or wallet password.

Encrypted Storage

All payment records, including bKash, Nagad and Rocket transaction IDs, are stored in encrypted databases. We use industry-standard SSL certificates for data in transit, and disk-level encryption for archived logs that sit in our backup systems.

Access Controls

Only compliance and payment teams can view your full transaction history. Support agents see partial account details—enough to verify your identity and answer questions, but they cannot access wallet passwords or modify withdrawal addresses without your confirmation.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language and timezone. Third-party analytics cookies track page visits but do not store personal identifiers. You can clear cookies in your browser settings anytime.

Data Retention

Active account records are kept for as long as your account remains open. Transaction logs are archived for regulatory and dispute-resolution purposes. Inactive accounts may be anonymised after two years, depending on local legal requirements and eligible regions.

What You've Asked About Data and Privacy

We collect your phone number, email address and chosen password during registration. When you make a deposit via bKash, Nagad or Rocket, we log the transaction ID and timestamp for account verification and fraud monitoring purposes.

Payment logs are stored for the lifetime of your active account and archived after closure. Retention periods depend on local regulatory requirements where they apply. You can request deletion of inactive records by contacting support with your registered phone number.

Yes. Contact support via live chat or email with your registered phone number and ask for a data export. We will send a summary of your account details, transaction history and support tickets within 48 hours of verification.

We do not sell your data. Payment processors see transaction details needed to complete deposits and withdrawals. Analytics providers receive anonymised page-visit data without personal identifiers. No marketing lists are shared outside our own support and compliance teams.

Log in and open account settings to change your email, phone number or language preference. For full account deletion or data removal, contact support directly so we can verify your identity and process the request securely.

We use session cookies to keep you logged in, preference cookies for language settings, and analytics cookies to track page visits. You can disable or clear cookies in your browser settings, but some features like auto-login may stop working.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.