Reference

Terms Conditions

We set out the access rules, payment expectations and account responsibilities that govern your use of 699 bet. Read through the eligibility requirements, wallet verification steps and dispute resolution paths before you fund your account.

bKash, Nagad, RocketBangladesh accessAccount verificationWithdrawal rulesDispute resolution
699 bet Terms Conditions
QUESTIONS & DISPUTES

Contact Paths for Terms Queries

If you need clarification on any clause in these terms, dispute a transaction or believe your account was restricted in error, reach us through the channels below. We aim to respond to terms-related queries within two business days, though complex cases may take longer.

Live Chat Open the support bubble in the account footer for real-time assistance with terms interpretation, eligibility questions or dispute escalation. Our team can pull your account history and explain how specific clauses apply to your situation.
Email Send detailed terms questions, withdrawal disputes or document requests to our support inbox. Include your account username and transaction reference if you are querying a specific payment or withdrawal hold so we can trace the issue quickly.
FAQ Library Browse our frequently asked questions for common terms topics—minimum withdrawal amounts, verification timelines, restricted bet types and account closure procedures. Most routine queries are covered in the self-service articles, saving you a wait for a reply.
DATA & SECURITY

How We Handle Your Information

These terms reference how we collect, store and protect your account data. We explain what happens to your personal details, payment records and login history, and how you can request changes or deletion where permitted by law.

Data Collection

We collect your mobile number, bKash, Nagad or Rocket wallet details, device type and IP address when you register or fund your account. This information is used to verify your identity, process payments and detect duplicate or fraudulent registrations across our platform.

Cookie Use

Our site uses session cookies to keep you logged in and analytics cookies to understand how visitors navigate the lobby. You can disable non-essential cookies in your browser settings, though doing so may limit certain features like saved payment preferences or personalized game suggestions.

Account Security

You are responsible for keeping your login credentials confidential. We recommend enabling two-factor authentication if your mobile wallet supports it and never sharing your password with third parties. If you suspect unauthorized access, contact us immediately so we can freeze the account and review recent activity.

Retention & Deletion

We retain account records for a minimum period required by financial regulations, typically five years from the date of your last transaction. After that window, you may request deletion of your personal data by emailing our support team with your username and registered mobile number for verification.

Terms & Conditions FAQ

We will close the account once detected, and any remaining balance may be forfeited depending on the circumstances. You are responsible for confirming that your location permits access to online betting platforms before registering with 699 bet.

Withdrawals are subject to a minimum turnover requirement to prevent payment-method abuse. If you deposit via bKash, Nagad or Rocket and request an immediate withdrawal without placing any bets, we may decline the request or deduct processing fees to cover transaction costs.

Most document checks are completed within 24 hours. If we need additional proof—such as a utility bill to confirm your address or a selfie holding your ID—the process may extend to 48 hours. You will receive an email or SMS once verification is complete.

Contact our support team with the bet slip reference number and a brief explanation of the issue. We will review the original market rules, the official result source and your bet placement timestamp, then respond with our findings within three business days.

We post all term updates on this page and send an email to your registered address when significant changes occur. Continued use of the platform after the update date means you accept the revised terms. If you do not agree, you must close your account before the changes take effect.

Email our compliance team with your username, the closure reason you received and any supporting evidence. We will review the decision and provide a detailed explanation. If the closure was based on a verification failure, you may submit additional documents for reconsideration.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.